Advanced Operations

AI triggers contextual spa, dining, upgrade & late-checkout offers at the perfect moment. Mirrors Duve's $180/room/month model.

AI occupancy forecasts, dynamic pricing rules, competitor rate tracking.

Track 7-day validation periods (Rule #41), monitor audit checklists, and promote PMS integrations from Sandbox to Production.

Simulate real-time PMS webhooks (Mews/Cloudbeds/Apaleo) and verify Lucy's response logic meets Rule #41 compliance.

Generate API keys, validate PMS connections (Mews, Apaleo, Cloudbeds) in sandbox mode before production.

Webhook endpoint for Mews, Opera, Apaleo, Cloudbeds. Reservations sync instantly — no manual entry.

Auto-sync rates & availability to Booking.com, Expedia, Airbnb, Hotels.com.

Scans housekeeping and bar stock. Flags items below reorder threshold and generates purchase orders by supplier.

Real-time alerts for overdue cleanings, linen reorders, DND welfare checks.

AI classifies in-house guests as business, leisure, VIP, honeymoon, or returning. Personalises upsells per segment.

White-label Lucy for your property. Set hotel name, brand colours, AI persona name, welcome message, and guest journey toggles.

Field-optimised mobile app for housekeeping and operations staff. Task management, real-time status updates.

Consent tracking, data deletion logs, audit trail, Right to Be Forgotten.

ID scanning, e-signature, digital key distribution, NFC/QR code check-in.