✈️ Pre-Arrival
3/3
active
🛎 In-Stay
2/2
active
⭐ Post-Stay
2/2
active
✈️ Pre-Arrival
T-7 Days: Welcome Email
7 days before check-in📧 email
T-1 Day: Pre-Arrival Check
1 day before check-in📧 email
Arrival Morning: Room Update
Day of arrival at 8am💬 in_app
🛎 In-Stay
Day 2: How Is Your Stay?
Second morning of stay at 10am💬 in_app
Mid-Stay: Experiences & Upsell
Midpoint of stay at 2pm💬 in_app
⭐ Post-Stay
Departure Day: Thank You
Day of departure at 9am📧 email
T+3 Days: Loyalty Follow-Up
3 days after check-out📧 email
⚙️ Automation Setup
To fully automate, create scheduled backend automations that call sendPreArrivalJourney, sendInStayCheckIn, and sendPostStayFeedback daily. The ▶ button above manually triggers any step for testing.