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Lucy + Cloudbeds

Your PMS gets smarter

Cloudbeds manages your reservations. Lucy adds AI-driven revenue growth, direct booking capture, and guest intelligence — without replacing your core system.

15-20%

Commission Saved

Per direct booking vs OTA fees

25-35%

Direct Bookings

Of total within 6 months

10-18%

Revenue Growth

From AI pricing + direct capture

Real-Time Data Sync Architecture
1

Cloudbeds Sync

Real-time

2

Rate Optimization

< 1 second

3

Push to Cloudbeds

Real-time

4

Direct Bookings

Ongoing

1Cloudbeds Sync

Lucy pulls reservations and rates from Cloudbeds every 30 seconds.

OAuth2 connection to Cloudbeds API
New reservations synced instantly
Guest profiles enriched with Lucy memory
// Cloudbeds pull
GET /properties/{propertyId}/reservations
{
  "reservations": [{
    "id": "RES-789",
    "guestName": "Emma Wilson",
    "rate": 95,
    "checkIn": "2026-03-20",
    "nights": 3
  }]
}

Data Flow

Cloudbeds

Reservations, rates, guests

Lucy

AI pricing, direct booking, intelligence

Cloudbeds (Updated)

Optimized rates, new bookings

Direct Booking Growth Engine

Lucy's booking engine captures guests at full rate, avoiding Cloudbeds' OTA connection fees.

Website booking engine with full payment processing
Guests sync to Cloudbeds instantly
Save 15-20% commission per direct booking
Typical: 25-35% of bookings become direct

Commission Saved

£4-10k/month

Intelligent Rate Management

Lucy analyzes demand to recommend optimal nightly rates to Cloudbeds.

Real-time competitor rate monitoring
Occupancy-based dynamic pricing
Seasonal adjustment automation
Rate consistency across all channels

Revenue Uplift

10-18%

Guest Personalization Layer

Lucy remembers guests to deliver personalized experiences Cloudbeds can't match alone.

Guest preference memory across stays
Personalized pre-arrival messages
Upsell opportunities (rooms, experiences)
Service recovery workflow automation

Repeat Booking Rate

+22%

Operations Simplification

Staff chat, housekeeping tasks, and service requests all integrated with Cloudbeds.

Department-based messaging channels
Automated task routing to staff
Real-time status visibility
Reduces context switching between apps

Staff Efficiency

+25%

Daily AI Optimization Cycle
1

Pull Reservations & Rates

Lucy syncs all data from Cloudbeds in real-time via webhooks or scheduled pulls

2

AI Analysis & Optimization

Lucy analyzes market trends, competitor rates, and demand patterns to recommend pricing adjustments

3

Push Recommendations Back

Optimized rates sync back to Cloudbeds automatically (or for manual review)

4

Capture Direct Bookings

Lucy's booking engine captures guests on your website, syncing them to Cloudbeds instantly

Why Cloudbeds + Lucy?

What You Keep

  • Cloudbeds remains your system of record
  • Full audit trails and compliance
  • Zero disruption to operations

What You Gain

  • Revenue uplift (12-25% typical)
  • Direct booking capture (15-20% commission saved)
  • AI-driven pricing & guest intelligence

Cloudbeds Hotels: Unlock 20-30% More Revenue

Lucy + Cloudbeds = Direct bookings + AI pricing + Guest intelligence