Hotel Operations Manual

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Clear instructions for hotel staff operating Lucy's operations suite

🏠 Housekeeping Operations

Room Status Board

  • **Dirty**: Room guest has checked out, requires cleaning
  • **Cleaning**: Housekeeping actively cleaning
  • **Inspected**: Room clean and inspected, ready for guests
  • **Out of Order**: Room unavailable (maintenance, renovation)

    • **Daily Workflow:**

  • Open HousekeepingBoard at 7am

    • 2. Check room assignments and priorities

    3. Mark as "Cleaning" when starting work

    4. Call for inspection when ready

    5. Staff clicks "Inspected" after verification

    Do Not Disturb (DND) Monitoring

  • Green dot = DND active
  • Welfare check: Auto-triggers if DND >8 hours
  • Mark as checked, contact made, or dismiss
  • Critical for guest safety compliance

    • Turndown Service

  • Schedule evening (typically 7-9pm)
  • Bulk assign shifts
  • Mobile app for staff to check assignments
  • Mark complete when finished

    • Inventory Alerts

  • Low stock warnings show on dashboard
  • Report low items daily to management
  • Par levels auto-calculate based on occupancy

    • Quick Access Tools

    Room Status Board

    Real-time room cleaning status

    Daily Briefing

    Morning staff briefing

    Night Audit

    Daily financial reconciliation

    Service Requests

    Guest requests & maintenance

    Complaints SLA

    Escalation tracking & timers

    Revenue Rules

    Dynamic pricing automation