60-Day Money-Back Guarantee

Your success is our responsibility. If we don't deliver, we refund you—fully.

Here's the Deal

We commit to delivering Lucy for your property within 3-5 business days. You get:

  • Full PMS integration (Mews, Opera, Apaleo—live data sync)
  • Staff training (2 weeks of daily support + onboarding)
  • Custom branding (your logo, colors, voice tone)
  • KPI dashboard (response time, booking rate, staff adoption %)

For 60 days:

We track your agreed-upon KPIs. If at day 60 you're not meeting targets, we refund 100% of your monthly fees—no questions asked.

Pre-Trial KPI Agreement

Before launch, we agree on 3-5 metrics that matter to you:

Example 1

Response Time

<10 seconds

Example 2

Booking Conversion

+15% vs. previous month

Example 3

Staff Adoption

70%+ daily usage

60-Day Timeline
1

Days 1-5: Setup & Launch

Full integration, staff training, go-live

2

Days 6-30: Active Monitoring

Daily check-ins, optimization, staff support

3

Days 31-60: Optimization Phase

Tune KPIs, expand use cases, refine training

4

Day 60: Decision Point

KPIs met? Continue partnership. KPIs missed? Full refund.

FAQ

What counts as "metrics not met"?

We agree on specific, measurable targets upfront. If we miss 2+ targets at day 60, refund applies.

Can I extend the trial?

Yes—if you're close to targets, we can extend 30 more days at no cost.

What if we love Lucy but want to negotiate price?

Let's talk. We offer volume discounts and multi-year lock-in rates for committed partners.

Zero risk. Fully guaranteed. Let's prove Lucy's worth.