Service Level Agreement

99.5% Target Uptime · Service Credits · Incident Response

Service Level Agreement — Template

Replace [HOTEL NAME] and [Hotel Address] with your property details before signing. Have your legal counsel review before executing.

Customer (Hotel)

[HOTEL NAME]

[Hotel Address], UK

Provider (Lucy)

GuestServices International Ltd

hello@guestservicesinternational.com

Version

v1.0 — August 2026

Jurisdiction

England & Wales

Execution

Signed for and on behalf of the Customer (Hotel)

Signature

Name (print)

Title

Date

Signed for and on behalf of the Provider (GuestServices International Ltd)

Signature

Name (print)

Title

Date

This template is provided for convenience. It is not legal advice. Always have a qualified solicitor review before executing.

L
Guest Services International Ltd

The world's first self-governing AI hotel concierge. Lucy combines voice biometrics, 30-language support with cultural intelligence, cross-stay memory, and ethical AI governance to deliver a five-star guest experience.

Company

  • guestservicesinternational.com
  • hello@guestservicesinternational.com
  • GDPR Tooling Built · WCAG Audit In Progress

© 2026 Guest Services International Ltd. All rights reserved.

Lucy AI is governed by the Golden Rules — ethical AI enforcement for hospitality.