Staff Training Playbook
6-day onboarding program for hotel staff
Total Duration
12 hours
Modules Completed
0/6
Suggested Timeline
1 week
Day 2
Booking & Reservation Flows
3 hoursTarget: Concierge, Front Desk
Day 3
Languages, Voice & Accessibility
2 hoursTarget: All staff
Day 4
Troubleshooting & Guest Issues
2.5 hoursTarget: Support, Front Desk
Day 5
Compliance, Privacy & Security
1.5 hoursTarget: All staff
Day 6
Feedback & Continuous Improvement
1 hourTarget: All staff
Butler View — Staff Operations Handbook
How staff monitor and assist Lucy in real time
After Training
Week 1: Observation
Shadow experienced staff, observe Lucy in action
Week 2: Supported Operation
Handle guests with senior staff nearby for questions
Week 3+: Independent
Full responsibility; continue giving feedback to Lucy team