Success Metrics Dashboard

Real-time KPI tracking. Pre-agreed targets. 30-day trial monitoring.

Response Time

4.8 seconds

Target: < 10 seconds

How fast Lucy answers guest questions

95% to target

Booking Conversion

+18% vs baseline

Target: +15%

Additional bookings driven by Lucy

100% to target

Staff Adoption

85% daily usage

Target: 70%

% of staff using Lucy daily

100% to target

Guest Satisfaction

4.6/5.0 stars

Target: 4.2/5.0

Post-interaction satisfaction rating

100% to target

Response Time Improvement
Week 1Week 2Week 3Week 4036912
Booking Conversion Growth
Week 1Week 2Week 3Week 405101520
Staff Adoption Rate
Week 1Week 2Week 3Week 40255075100
Guest Satisfaction Trend
Week 1Week 2Week 3Week 43.53.94.35
Pre-Trial KPI Agreement (Template)

Before launch, agree on 3-5 metrics that matter to your business. Here's a template:

1. Guest Response Time

REQUIRED

Measure: Average time for Lucy to respond to guest inquiries

Success Threshold: < 10 seconds (99th percentile)

2. Booking Conversion Lift

OPTIONAL

Measure: Additional bookings attributed to Lucy vs. baseline month

Success Threshold: +15% vs. previous month or control

3. Staff Adoption Rate

OPTIONAL

Measure: % of eligible staff using Lucy at least once daily

Success Threshold: 70%+ by day 30

4. Guest Satisfaction Score

OPTIONAL

Measure: Guest ratings after Lucy interaction (1-5 stars)

Success Threshold: 4.2+ average by day 30

5. System Uptime

OPTIONAL

Measure: % of time Lucy is available and responding

Success Threshold: 99.5% uptime

* Choose 3-5 metrics that matter most to your business. We track them daily and report weekly.

What You Get

📊 Daily Metrics

Live dashboard with all KPIs updated hourly

📧 Weekly Reports

Detailed analysis, trends, recommendations

🎯 KPI Alerts

Instant notification if any metric at risk