White-Glove Onboarding

3-5 days to live. 2 weeks of intensive support. We own your success.

Phase 1: Pre-Launch Setup (Days 1-2)
  • Kick-off call with your team
  • Audit PMS data structure & integrations
  • Set custom branding (logo, colors, voice tone)
  • Configure Lucy voice preferences
  • Create test bookings for staff training
Phase 2: Live Launch (Day 3)
  • Go-live on your property
  • Full PMS sync validation
  • Guest-facing voice interface testing
  • Fallback systems activation
  • First-guest interaction monitoring
Phase 3: Staff Intensive Training (Days 4-10)
  • Full-staff onboarding (4 hours in-person or virtual)
  • Role-specific training (front desk, concierge, housekeeping)
  • Troubleshooting & edge case handling
  • Best practices for guest interactions
  • Daily Q&A sessions (first week)
Phase 4: Optimization (Days 11-30)
  • Daily check-ins with your team
  • KPI monitoring & adjustment
  • Expansion into new use cases (e.g., room service)
  • Guest feedback analysis
  • Performance tuning & refinement
Role-Specific Training Modules

Front Desk

Guest check-in, requests escalation, integration with key cards

Concierge

Recommendations, booking management, personalized service

Housekeeping

Service requests, room status integration, task automation

Management

Metrics dashboard, revenue impact, KPI tracking

Support During 30-Day Trial

24/7

Emergency Support

Critical issues (e.g., PMS sync failure)

Daily

Check-in Call

Questions, feedback, optimization (15 min)

Weekly

Deep Dive Sessions

Use cases, KPI review, expansion planning (1 hour)

Async

Slack Channel

Real-time Q&A with our team

What You Receive

✓ Documentation

  • • Staff training manual
  • • Troubleshooting guide
  • • Guest interaction examples
  • • Escalation protocols

✓ Custom Setup

  • • Brand customization
  • • PMS integration config
  • • Voice preferences tuning
  • • KPI dashboard setup

✓ Training Videos

  • • 5-min quickstart
  • • Role-specific tutorials
  • • Common scenarios
  • • On-demand library

✓ Handoff Package

  • • 30-day performance report
  • • Expansion roadmap
  • • Ongoing support SLA
  • • Growth opportunities
Onboarding Success Criteria

By day 30, we measure:

✓

70%+ staff daily usage

All roles actively using Lucy

✓

<10s response time

Guests get answers in seconds

✓

+15% booking conversion

Measurable revenue impact

✓

Zero critical issues

Stable, reliable performance