One Platform,
Every Department
Lucy isn't just a concierge. She's a complete hotel management system — 135 tools across 18 departments, from safety compliance to revenue management to staff scheduling. Everything your team needs, in one unified platform.
18
Departments
135
Operational Tools
1
Unified Platform
Safety & Compliance
18 tools included
A complete UK regulatory compliance suite covering every statutory register a hotel must maintain — fire, gas, electrical, water, chemical, and health & safety.
Why It Exists
UK hotels are legally required to maintain 15+ separate compliance registers. Most use paper logbooks or scattered spreadsheets. Auditors spend days finding gaps, and expired certificates put licences at risk. Lucy centralises every register in one dashboard with automatic expiry alerts.
Ease of Operation
One audit-ready dashboard replaces 15+ paper logbooks. Automatic alerts before certificates expire. Photo evidence captured in-app. Exportable for local authority inspections.
What's Included
Before Lucy vs With Lucy
Four key departments, showing exactly what changes when manual processes become a unified platform.
Safety & Compliance
BEFORE
15+ paper logbooks in different cupboards. Certificate expiry dates tracked on a wall calendar. Auditor visits take 2-3 days to find all records. Missing certificates discovered during inspection.
WITH LUCY
One dashboard. Every certificate has an automatic 30-day expiry alert. Photo evidence captured in-app. Full audit export in one click. Auditor visits take 2 hours.
Finance & Revenue
BEFORE
Night audit takes 2 hours of manual reconciliation across PMS, POS, and payment processor. Rate changes made by hand in 3 systems. Commission tracking is a monthly spreadsheet exercise.
WITH LUCY
Night audit auto-generates in 15 minutes with live folio totals. Dynamic pricing rules run automatically. OTA commission tracked in real-time. Accounting export is one click.
Housekeeping
BEFORE
Whiteboard with room numbers. Walkie-talkie updates. Inspections done on paper checklists stored in a folder. DnD rooms checked manually by walking the corridor.
WITH LUCY
Live digital board. Room status updates in real-time from staff devices. Inspections documented with photos attached to the room record. DnD rooms auto-flagged for welfare check after 24 hours.
Guest Communications
BEFORE
Messages across WhatsApp, email, phone, and front desk — none connected. Complaints tracked on paper. No SLA enforcement. Follow-up depends on individual staff memory.
WITH LUCY
One inbox for every channel. Complaints auto-escalate based on severity and time unresolved. Every guest interaction is logged to their profile. Win-back campaigns sent automatically.
Book a Platform Walkthrough
See every department, every tool, every workflow — in a live demonstration tailored to your property.
Request a Walkthrough