A New Standard in Hotel Concierge Technology
Guest Services International Ltd is the technology sister company to Mayfair Media Group — a 14-year luxury hospitality media house trusted by Autograph Collection, InterContinental, Hyatt Regency, and dozens of blue-chip brands worldwide. We built Lucy, the world's first autonomous AI hotel concierge, on the foundation of that heritage.
Our Heritage: Mayfair Media Group
Founded in 2012 and headquartered in Clearwater, Florida, Mayfair Media Group specialises in creating premium lifestyle publications and custom digital platforms for some of the world's most prestigious brands in luxury hospitality, high-end real estate, and international sports.
Their bespoke, high-end products — spanning print magazines, interactive digital platforms, and in-room guest experience apps — are found in some of the world's most iconic and desirable hotels. They partner with brands to design and deliver tailor-made media solutions that elevate brand identity, enhance sales channels, and communicate a unique story and vision.
Through two specialist brands — Signature Collection (hotels & resorts) and Elite Sports Media (sports teams) — Mayfair Media Group has built a reputation for meticulous attention to detail, luxury aesthetics, and seamless integration of print and digital media.
Trusted by Iconic Hotel Brands
Mayfair Media Group has partnered with leading global hotel brands, producing bespoke luxury publications and digital guest experience platforms for properties across North America and the United Kingdom.
The Dorian
The Benson
106 Jefferson
Hammock Beach
Hyatt Regency Chicago
The Valley
Hotel Colonnade, Coral Gables
The Ben, West Palm Beach
Beyond Hospitality: Global Luxury Brands
Mayfair Media Group's client base extends across luxury hospitality, high-end real estate, and international sports — partnerships with some of the most recognised brands in the world.
Breitling
Porsche
Peter Millar
Ruth's Chris Steak House
Allstate
Century 21
RE/MAX
From Print to AI: The Evolution
Mayfair Media Group's Signature Collection brand pioneered bespoke in-room magazines and interactive digital guest experience platforms for luxury hotels. Each edition was customised for the host hotel, guiding guests through their stay with curated local recommendations for dining, shopping, entertainment, and tours.
Guest Services International Ltd was founded to take this vision further — replacing static publications and digital brochures with Lucy, a fully autonomous AI concierge that delivers personalised, real-time assistance in 30 languages. Lucy is the natural evolution of Mayfair Media's 14-year mission to elevate the luxury guest experience.
Same heritage. Same luxury standards. New autonomous intelligence.
From Print Publications to AI Concierge
Mayfair Media Group Founded
Established in Clearwater, Florida with a mission to create premium lifestyle publications for the luxury hospitality sector.
Signature Collection Launch
Launched the Signature Collection brand — bespoke in-room magazines and digital guest experience platforms for luxury hotels and resorts.
Elite Sports Media Division
Expanded into the sports sector with dynamic digital displays and bespoke publications for community-based sports teams and stadiums.
Digital Platform Expansion
Pivoted from print-only to integrated print + digital platforms, building interactive cell-phone guest assistants for hotel partners.
Blue-Chip Brand Partnerships
Secured partnerships with global luxury brands including Breitling, Porsche, and Peter Millar across hospitality, real estate, and sports verticals.
Guest Services International Ltd
Founded as a sister company to Mayfair Media Group, building Lucy — the world's first autonomous AI hotel concierge — on a foundation of 14 years of luxury hospitality expertise.
Why Guest Services International Is Built to Last
Lucy isn't a startup built on a pitch deck. It's the technology arm of an established luxury hospitality media house with a 14-year track record, blue-chip client relationships, and deep operational knowledge of what hoteliers and their guests actually need.
Proven Hospitality DNA
14 years creating guest experience products for Autograph Collection, InterContinental, Hyatt Regency, and Curio Collection properties. We understand luxury hospitality operations from the inside.
Established Revenue Base
Mayfair Media Group operates a profitable, debt-free media business with recurring revenue from hotel partnerships across three continents. Guest Services International is funded from that base — not venture-dependent.
Blue-Chip Client Network
Direct relationships with hotel ownership groups, GMs, and brand executives at Marriott-affiliated collections, IHG properties, and Hyatt hotels. Lucy launches into a warm network, not a cold pipeline.
Operational Discipline
A parent company that has delivered bespoke print and digital products on deadline for 14 years brings manufacturing-grade reliability to AI deployment — circuit breakers, graceful degradation, and 24/7 monitoring are in the DNA.
Ready to Meet Lucy?
Explore the world's first autonomous AI hotel concierge — built on 14 years of luxury hospitality expertise.