Lucy Lite
Concierge for Every Venue
The same AI concierge technology that powers five-star hotels — multilingual conversation, guest memory, vendor bookings, service requests — now available for venues that don't use a PMS. Guests access Lucy via a QR code. No app download, no integration. Target go-live: 48 hours from contract.
Note: Lucy Lite pricing reflects the no-PMS, QR-code-only deployment model. Lucy Full (hotels with PMS) starts at £350/mo for Boutique tier (10–75 rooms) because PMS integration enables additional revenue streams that subsidise the platform cost. Lite venues without a PMS do not generate these revenue streams, hence the different pricing structure.
Text chat starts at 3 languages (Starter tier) and scales to 30 languages on Premium. Voice AI is a paid add-on at all tiers. No PMS integration — upgrade to Lucy Full if you later add one.
What is Lucy Lite?
Lucy Lite is the full Lucy AI concierge — without the hotel-specific systems. If you don't have a PMS, don't need digital room keys, and don't manage OTA channels, Lucy Lite gives you everything else: multilingual guest chat (3 languages on Starter, 10 on Professional, 30 on Premium), vendor bookings, service requests, guest memory, and local area guidance — all accessed via a simple QR code. Voice AI is available as a paid add-on.
It's designed for venues where guests stay, live, or gather — serviced apartments, members clubs, residential buildings, superyachts, co-living spaces, and holiday parks. If you later add a PMS, you can upgrade to Lucy Full at any time with no migration fee.
Everything Included
The core AI engine is identical to Lucy Full. No stripped-down version — just without the hotel-only systems.
Multilingual AI Concierge
Guests chat with Lucy in 30 languages via text. The same AI engine that powers Lucy for hotels — no stripped-down version.
Guest Memory & Preferences
Lucy remembers returning guests by name and preferences — no PMS required. Recognition works via email or phone number.
Vendor Referral System
Lucy books restaurants, spas, transport, and activities on behalf of your guests — with commission revenue routed to you.
Service Requests
Guests request housekeeping, maintenance, or room service through chat. Staff receive structured requests with priority and status tracking.
Local Area Guide
Lucy builds a curated local guide for your venue — attractions, transport, dining — tailored to your location and updated automatically.
WhatsApp & In-App Channel
Guests reach Lucy via a QR code, a web link, or WhatsApp — whichever they prefer. No app download required.
How It Works
Guests scan a QR code. Lucy does the rest. Staff only step in when a request needs a human.
Guest Scans QR Code
A QR code placed in the room, lodge, or club lounge opens Lucy instantly — no app download, no login required. The guest is greeted by name (if known) or asked for their details.
Lucy Assists in Any Language
The guest chats with Lucy in their preferred language — requests a restaurant booking, asks for local recommendations, books a spa appointment, or reports a maintenance issue.
Staff Receive Structured Requests
Service requests are routed to your team with priority, status, and room/unit identification. Bookings are confirmed automatically with vendors — staff only step in when needed.
Guests Leave Feedback
Before checkout, Lucy invites the guest to share feedback. Negative experiences are intercepted and routed to staff for recovery before they reach public review platforms.
Who It's For
Every venue where people stay, live, or gather needs a concierge. Lucy Lite serves them all.
Serviced Apartments & Aparthotels
Guests stay for weeks, not nights. Lucy provides a real concierge — cross-stay memory means returning guests feel recognised, and every dining, spa, or activity booking is handled automatically.
Private Members Clubs
Members expect premium responsiveness around the clock. Lucy handles event RSVPs, table reservations, private dining room bookings, and member promotions automatically — in any language.
Luxury Residential Buildings
Lucy handles the everyday requests — parcel notifications, maintenance requests, taxi bookings, dry cleaning — so your concierge desk focuses on the interactions that truly need a human touch.
Superyachts & Private Aviation
Guests expect a concierge that knows their preferences exactly. Lucy manages provisioning requests, marina bookings, shore excursion coordination, and restaurant bookings at each port — in any language.
Co-Living Spaces
Young professional residents are highly digital and often international. Lucy builds community by promoting events, answering practical questions, handling maintenance requests, and providing hyper-local recommendations.
High-End Holiday Parks & Glamping
Seasonal businesses that struggle to staff concierge services. Lucy handles all FAQ-level queries and drives upsell revenue from activity bookings — all accessed via a QR code in the lodge.
Lucy Lite vs Lucy Full
The same core AI engine. Lite removes hotel-only systems you don't need — and deploys in days, not weeks. PMS integration shown for Lucy Full is code-complete and awaiting certification at time of writing.
| Feature | Lucy Lite | Lucy Full (Hotels) |
|---|---|---|
| Multilingual AI Chat | ||
| Guest Memory & Preferences | ||
| Vendor Referral & Booking System | ||
| Room Service / F&B Orders | ||
| Vendor Commission Revenue | ||
| Feedback & Review Interception | ||
| WhatsApp & In-App Channel | ||
| QR Code Guest Access | ||
| Local Area Guide | ||
| Voice AI | Add-on | Add-on (+£500/mo) |
| PMS Integration (Mews/Opera/etc) | ||
| Digital Room Key | ||
| Reservation & Rate Management | ||
| Night Audit & Folio Management | ||
| Channel Manager (OTA sync) | ||
| Onboarding Time | 48 hours | ~4 weeks |
Pricing
Three tiers, scaled by venue size. All include the core AI engine. No hidden fees.
Lucy Lite — Starter
£500/mo
Small venues: up to 50 units or members
Lucy Lite — Professional
£1,200/mo
Mid-size venues: 50–200 units or members
Lucy Lite — Premium
£2,000/mo
Large venues: 200+ units or multi-location
Upgrade Path: Any Lite venue that later acquires a PMS upgrades to Lucy Full. No migration fee — just a pricing uplift to the hotel tier.
48 Hours to Live
No PMS configuration. No channel manager setup. No complex onboarding. Lucy Lite is live in two days.
Contract Signed
Digital contract via secure signing. Payment set up. Venue details collected via a simple form.
Lucy Configured
Venue name, branding colours, logo, primary language. Up to 10 vendors added manually. AI persona set.
Content Loaded
Venue FAQ answers loaded. Local area guide built. Service request categories configured.
QR Code Live
A QR code and link is generated. Venue staff receive a training guide. Lucy is live. Ongoing support via dedicated channel.
Bring Lucy to Your Venue
Whether you run a serviced apartment building, a members club, a residential tower, or a superyacht, Lucy Lite gives your guests a five-star concierge — accessible via QR code, live in 48 hours.
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