Founding Hotel Pilot — One-Page Offer
A 90-day pilot, scoped so you can judge Lucy fairly
Lucy is demonstrated in reference deployments and is ready for its first live hotel partners. This is exactly what a pilot covers, how we measure it, and how you leave if it is not working.
Live in week one
- Guest concierge chat and voice in the guest's own language (30 supported)
- Hotel dining, bars and services always surfaced first, before any outside venue
- Room service ordering with itemised confirmation to the kitchen
- Service requests routed to the right team (housekeeping, maintenance, front desk)
- Restaurant and experience booking with vendor confirmation
How Lucy connects to your systems
Standalone (default for the pilot)
Guests verify with surname and room number or a QR code at check-in. No PMS connection is needed, so go-live is not blocked by IT.
PMS-connected (optional)
Mews, Opera, Cloudbeds and Apaleo connectors are code-complete and awaiting live certification. We certify against your PMS during the pilot if you want it.
How success is measured
- Share of guest requests resolved without staff involvement
- Guest satisfaction on Lucy-handled requests
- In-house dining, spa and upsell bookings attributed to Lucy
- Staff time saved on routine enquiries
- Languages used by guests and unanswered-question rate
We publish no performance figures until they are measured in a live hotel. Your pilot results are yours to keep.
Terms at a glance
Duration
90-day pilot. Go-live in 2–4 weeks from kickoff; the 90 days start at go-live.
Reviews
Fortnightly review with your GM against the measures above, plus a written summary at day 90.
Exit
Cancel at any point with 30 days' written notice. Guest data is exported and deleted on request under our data processing agreement.
Founding terms
25% off for boutique hotels (10–75 rooms) and 50% off for 201+ rooms for the first 12 months. No setup fee.