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Lucy + Mews

Your PMS gets smarter

Mews manages your reservations. Lucy adds AI-driven revenue growth, direct booking capture, and guest intelligence — without replacing your core system.

15-20%

Commission Saved

Direct bookings bypass OTA fees entirely

12-25%

Revenue Uplift

AI-driven pricing optimization

30-40%

Direct Booking %

Of all bookings within 6 months

Real-Time Data Sync Architecture
1

Mews Reservations In

Real-time

2

AI Analysis

< 1 second

3

Rate Sync Back

Real-time

4

Direct Booking Capture

Ongoing

1Mews Reservations In

Lucy pulls new reservations from Mews every 30 seconds via webhook. Guest name, dates, room type, and rate all synced instantly.

Webhook triggers on new/modified reservation
Guest profile enriched with Lucy memory
Rate comparison vs market baseline
// Webhook listener
POST /webhooks/mews
{
  "event": "reservation.created",
  "id": "RES-12345",
  "guest": "John Smith",
  "rate_gbp": 120,
  "check_in": "2026-03-15",
  "check_out": "2026-03-17"
}

Data Flow

Mews

Reservations, rates, guests

Lucy

AI pricing, direct booking, intelligence

Mews (Updated)

Optimized rates, new bookings

Direct Booking Capture

Lucy's booking engine sits on your website, capturing guests at full rate without OTA commission.

Direct bookings bypass 15-20% OTA commission entirely
Guests sync to Mews automatically in real-time
Full folio, room assignment, and payment processing
Typical: 30-40% of bookings become direct within 6 months

Average Commission Saved

£8-15k/month

AI Yield Management

Lucy analyzes market demand and competitor rates to recommend optimal pricing for each night.

Real-time competitor rate monitoring
Demand forecasting (30/60/90 day forward)
Dynamic pricing recommendations per room type
Manual or automatic sync back to Mews rate engine

Revenue Uplift

12-25%

Guest Intelligence

Lucy remembers guest preferences, histories, and special requests across stays for personalized service.

Guest memory syncs with Mews profile data
Personalized pre-arrival communications
Service recovery & upsell opportunities identified
Guest satisfaction increases 8-15%

Guest Return Rate

+18%

Unified Operations

Staff messaging, housekeeping tasks, and service requests all flow through Lucy alongside Mews.

Staff chat channels by department
Automated task assignment and tracking
Service requests instantly routed to right team
Less email, more transparency

Staff Efficiency

+30%

Daily AI Optimization Cycle
1

Pull Reservations & Rates

Lucy syncs all data from Mews in real-time via webhooks or scheduled pulls

2

AI Analysis & Optimization

Lucy analyzes market trends, competitor rates, and demand patterns to recommend pricing adjustments

3

Push Recommendations Back

Optimized rates sync back to Mews automatically (or for manual review)

4

Capture Direct Bookings

Lucy's booking engine captures guests on your website, syncing them to Mews instantly

Why Mews + Lucy?

What You Keep

  • Mews remains your system of record
  • Full audit trails and compliance
  • Zero disruption to operations

What You Gain

  • Revenue uplift (12-25% typical)
  • Direct booking capture (15-20% commission saved)
  • AI-driven pricing & guest intelligence

Try It Now — Live Demo

See exactly how Lucy responds to real guest questions, synced with Mews

Try Lucy + Mews Live

See how Lucy handles a real guest interaction, synced to Mews in real time.

Live Demo
Hi! I'm Lucy, connected live to Mews. Ask me anything about your hotel — I'll show you exactly how I respond in a real situation.

Request a Joint Demo

See Lucy + Mews live with your real hotel data. No commitment, no pitch.